Disaster recovery from the trenches
Join two B.C.contact centre leaders on April 15 to hear how they handled serious business interruption events.
We have all been there at least once--network failure, data corruption, e-mail and website outages. Fires, floods, accidents, bomb threats, Skytrain stoppage, heavy snowfall.
Come and listen to their compelling stories about how they got back on track as fast as possible, how they dealt with customers and with staff to mitigate damage.
They will give you their candid view of what went according to plan and what did not, and the lessons learned.
And a special bonus, business continuity specialist David Mackenzie will outline what you need to do to develop your own effective business continuity plan.
! Seating is limited and the industry expert panel sessions always sell out early.