Panel Discussion: Creating Truly Memorable Customer Experiences

  • May 13, 2015
  • 7:45 AM - 9:00 AM
  • Metropolitan Hotel, Cristal Room, 645 Howe Street, Vancouver

Registration

  • plus GST
  • plus GST

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Creating truly memorable customer experiences

In the Age of the Customer, your customers have voice, choice, and power.  What steps are you taking to create memorable customer experiences?
 
Get expert advice on driving meaningful and memorable experiences by joining us May 13—we promise it will be time well-spent. You’ll get real-world ideas from contact centre professionals and an opportunity to connect with peers.

Our expert panel will share their experience on innovative ways to: 
  • Provide exceptional levels of service and support
  • Understand your customers’ experiences at a deeper level
  • Create personalized experiences across multiple channels


Steve Frank
Client Systems Manager
Banfield Pet Hosptial/A Mars Company

As Client Systems Manager at Banfield Pet Hosptial/A Mars Company, Steve Frank has managed the company’s IVR/predictive dialing systems for more than five years along with other contact centre solutions, and is currently focusing on the expansion of client contact channels. Steve’s experience ranges as manager, analyst and developer across a broad range of industries.

Kristina Coker
Enterprise Mobility and Telecommunications Engineer
Columbia Sportswear Company

On the Enterprise side of Telecom for over 20 years designing wireline and mobile communications systems, interop, policy and process development, and working with business partners to continuously improve service.


Gerald Sinclair
WFO Practice Manager
inContact

Gerald Sinclair has worked in and with the contact centre industry for the past 15 years, serving in various roles such as QA lead analyst, trainer, Supervisor and Operations Manager among others.  Gerald has recently transitioned from the Product Specialist role where he was the lead for the Speech Analytic solution into the WFO Practice Manager position. He brings experience with professional services, education and training, presenting, pilots and proof of concepts, and best contact centre practices.
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