Is Your Contact Center Mature Enough for Today’s Customer?

  • November 03, 2015
  • 7:45 AM
  • November 06, 2015
  • 9:00 AM
  • Metropolitan Hotel, 645 Howe Street, Vancouver

Registration

  • plus GST (login for the member rate)

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Is Your Contact Centre Mature Enough for Today’s Customer?



The contact centre industry is in a highly disruptive phase unlike ever before.  Internet-empowered customers are demanding the omnichannel experience, and contact centres are struggling to get their footing in this new age.  Understanding the strategic value and unique dynamics of your contact centre is imperative if you want to set your customers up for success. 
 
During this interactive working session, using our self-assessment tool, together we will:

  • Outline the strategic value of contact centres and alignment to your own organizational objectives

  • Consider the importance of understanding your contact centre’s current state and begin to chart your path to the desired future state


Enlist our diagnostic tool to begin to:

  • assess your contact centre’s current performance
  • identify performance improvement opportunities
  • provide a roadmap to meet your contact centre’s business objectives.

BONUS TAKE-AWAY: Interactive Intelligence will provide you with a link to a link to the Maturity Model Lite Assessment tool, which will provide you with recommendations based on how you have evaluated your contact centre operations.


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