Reward and Recognition - how to motivate your staff and energize your workplace

  • May 17, 2016
  • 7:45 AM - 9:00 AM
  • Metropolitan Hotel, 645 Howe Street, Vancouver

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Delivering a positive customer experience begins with front-line staff. Outstanding service in today's Twitter world brings unique new challenges. How do we as leaders, create a positive environment that engages team members and energizes the workplace?

Our brightest employees are looking for the most rewarding opportunities. The good news is, that in our current cultural environment, the perception of “rewarding opportunity” can take many forms. Creativity and focus can be the key. The challenge is to find the right combination for your business.

Please join us for our 2016 Industry Expert Panel to hear what three of our member organizations are doing to meet this challenge.


Thomas Quigley
Manager, Acute Care Contact Centre
Fraser Health Authority

Thomas has been in the contact centre industry for over 15 years; working in private industry as well as municipal and provincial government.
He started his call centre career as a team lead in RBC’s Visa centre, and later moving on to managing their helpdesk. From there he went to the City of Vancouver where he helped launch their 3-1-1 centre and then again went on to manage their helpdesk. Since 2013 he is the manager of Fraser Health’s Acute Care Contact Centre. They handle calls and code announcements for all 12 hospitals.



Rhys Green
Director, Field Operations
You Move Me

Rhys Green is Director, Operations at You Move Me (O2E Brands). Leading Sales Centre and Field Operations. He has close to 10 years experience in the premium service industry, leading and motivating front line staff.


Sara Martinez Volkmar
Manager, Service Delivery
Impark

Sara’s impressive international resume includes an MBA from Wales University and experience working at EMTELCO, one of the largest contact centres in Columbia with over 10,000 employees. She has also worked for Teleperformance, an outsourcing contact centre, juggling eight clients and managing 100 agents. Today she is Customer Service Manager at Impark, one of the largest parking companies in North America.

 
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