Past events

Upcoming events

No events available.

Past events

February 22, 2017 The Power to See Ourselves as Our Customers See Us
December 07, 2016 Managing Risk: Trends in employment law
November 01, 2016 Tuning Up Your Quality Program
October 05, 2016 Leadership networking event
May 17, 2016 Reward and Recognition - how to motivate your staff and energize your workplace
April 13, 2016 Mapping the customer experience journey
February 17, 2016 End to End Employee Experience
December 02, 2015 Employment Law Workshop
November 03, 2015 Is Your Contact Center Mature Enough for Today’s Customer?
September 29, 2015 Leadership networking event
May 13, 2015 Panel Discussion: Creating Truly Memorable Customer Experiences
April 15, 2015 The rules of engagement have changed
March 05, 2015 Make or Break Your Brand
December 04, 2014 Employment Law Workshop
October 22, 2014 A CONTACT CENTRE TOUR
October 02, 2014 Celebrate the beginning of a new year!
June 18, 2014 Customer experience: How efficiency drives higher loyalty
May 13, 2014 Hiring frontline staff—a talent-first strategy
April 15, 2014 Disaster Recovery from the Trenches
March 06, 2014 Getting to First Call Resolution
December 04, 2013 EMPLOYMENT LAW WORKSHOP
October 23, 2013 A CONTACT CENTRE TOUR
September 24, 2013 SPECIAL EVENT AND AGM
June 19, 2013 THE COMING CUSTOMER SERVICE REVOLUTION - DRIVEN BY THE SMARTPHONE
May 22, 2013 EMPLOYEE ENGAGEMENT AND THE WORLD OF BEHAVIOURAL ECONOMICS
April 10, 2013 A CONTACT CENTRE TOUR
March 07, 2013 ON-BOARDING NEW EMPLOYEES IN THE CONTACT CENTRE
February 05, 2013 WHAT HAPPENS WHEN YOUR PHONES STOP RINGING?
November 28, 2012 EMPLOYMENT LAW WORKSHOP
November 07, 2012 The small contact centre toolbox
September 18, 2012 SPECIAL EVENT AND AGM
June 20, 2012 The Hidden Cost of Bad Hires
May 16, 2012 A CONTACT CENTRE TOUR
April 20, 2012 Preparing for the game-changing impact of social media on your contact centre
March 28, 2012 Clash of the Generations – Managing expectations in the contact centre
February 15, 2012 The Power of Partnerships in the Contact Centre Environment
December 06, 2011 CHRISTMAS NETWORKING EVENT AND AGM
November 09, 2011 What you need to know about Social Media and the Law
September 30, 2011 A CONTACT CENTRE TOUR
September 21, 2011 MOVING UP FROM CHANGE MANAGEMENT TO CHANGE LEADERSHIP
June 14, 2011 JUNE SOCIAL NETWORKING EVENT
May 18, 2011 REWARD AND RECOGNITION: Motivation and Incentives in the Contact Centre
April 20, 2011 PLAYING IN THE NEW WORLD: Integrating social media with customer service process management
February 16, 2011 WORKSHOP: CHOOSING KPIs: Nine common mistakes and how to avoid them
January 19, 2011 WORKSHOP: BEST PRACTICES IN QUALITY MANAGEMENT
December 07, 2010 CHRISTMAS NETWORKING EVENT AND AGM
November 17, 2010 EMPLOYMENT LAW WORKSHOP - Absenteeism and Other Hot Topics
Powered by Wild Apricot Membership Software